Return services may be delayed as a result of COVID-19 safety measures.
We want you to feel like every item is the perfect match for your lighting needs. If it doesn’t suit your needs or expectations, we’ll do our best to help you get it sorted and have you on your way. You can return most items for a refund within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition, packaging and informational package contents to be accepted.
There are a few items that can’t be returned:
- Clearance items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- $3.99 shipping charge for orders under $24.99
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Assembly services included with delivery
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution. You can find more information to damage or defective items further down on this page.
To start a return, contact us at email@example.com, (800)-LIGHTBULB (1-800-544-4828) or start a chat immediately click on the chat icon in the bottom right corner of this window.
You will have the original payment method refunded. Shipping costs will be deducted from the refund amount.
DAMAGED OR DEFECTIVE ITEMS
We know how frustrating this situation can be. Return shipping for damaged or defective items is free and a replacement can be issued immediately if supplies is sufficient. You can choose from the following options in this case.
1. A replacement item
2. A refund
Contact us at firstname.lastname@example.org, (800)-LIGHTBULB (1-800-544-4828) or start a chat immediately click on the chat icon in the bottom right corner of this window.
We apologize for your less than perfect experience.
EXTENDED HOLIDAY RETURN POLICY
For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.
All returns are to be sent to the following:
re: shop.sylvania.com returns
1100 Tyrone Pike
Versailles 40383 KY
PRODUCT LIMITED WARRANTY
If your product fails to operate within the warranty period, please contact us at email@example.com, (800)-LIGHTBULB (1-800-544-4828) or start a chat immediately click on the chat icon in the bottom right corner of this window to start a product warranty claim. Product warranties can be found on the packaging as well as the product link pages on this website.
Terms and Conditions:
LEDVANCE warrants the Product to be free from defects in materials and workmanship from date of purchase for the specified warranty period (found on the product packaging and product pages) when used as directed. Failure to comply with Product warnings and instructions shall void the warranty. This warranty does not cover Product subject to accident, neglect, abuse, misuse, or acts of God. If Product fails to operate according to the warranty, return Product (postage not included in coverage) to:
re: shop.sylvania.com product failures
1100 Tyrone Pike
Versailles 40383 KY
and LEDVANCE will replace with the same or similar Product free. LABOR for removal or replacement IS NOT INCLUDED. LEDVANCE reserves the sole right to examine and determine whether the Product is defective. For additional information, contact us at firstname.lastname@example.org, (800)-LIGHTBULB
(1-800-544-4828) or start a chat immediately click on the chat icon in the bottom right corner of this window. THIS IS THE EXCLUSIVE REMEDY AVAILABLE. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED. SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS OF USE, WHICH ARE HEREBY EXCLUDED. IF UNDER APPLICABLE STATE LAW IMPLIED WARRANTIES MAY NOT VALIDLY BE DISCLAIMED OR EXCLUDED, THE DURATION IS LIMITED TO THE SPECIFIED WARRANTY PERIOD.
Last Updated On: Feb. 25 2021